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If you ordered from a cellular provider, your account should contain an order that you can view online from within your account portal and the order should have the device name, model #, IMEI #, the ICCID #, as well as a tracking number for the shipment. May I ask what provider you ordered your phone from?
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Your neighbor has brought it to you and you are seeking to determine if the device that was sent is the same device you ordered. It sounds like you ordered an iPhone from your provider and the order was accidentally delivered to your neighbor. It just means that I am currently working with another customer in front of you or may be offline. If you have responded to my information request or have asked additional questions but have not heard back from me, it does not mean that I have ignored your post. **** Please note that I work with multiple customers on the site and I respond to posts in the order that they are received. It is presented solely for convenience in the event you would like to utilize it. You are not required to purchase this service to receive help. ***Please note, the Just Answer Platform will automatically present you with the option to purchase premium service as a convenience. I am sorry to hear you are having an issue and will do my best to assist you. My name is Jim and I am an expert with over 20 years of experience in the Technology/Computer/Tech Support Industry. Hello! Thank you for contacting me at Just Answer - an online expert question and answer website that connects visitors with verified experts in several categories including medical, legal, automotive, veterinary, and tech support.
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I just need this matter addressed asap Submitted: 8 months ago. Technician's Assistant: Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you. We just got it today don't even know if its the correct one that was sent we originally never received his phone or sim a neighbor brought us this phone So we are trying to check and see if this was the phone that was sent an then stolen And then just given back to him Technician's Assistant: How long has this been going on with your A1778? What have you tried so far? Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone? Technician's Assistant: What device are you trying to connect?Īn I phone ending in the phone number(#) #-#not(#) #-# I don't know what link I was suppose to get on but I'm not being directed into the correct place I need help asap with this matter